There’s always someone here to help. Even at 2 am.

Voice Solutions - Optivor is an Avaya Platinum partner (highest level). We maintain certified voice professionals for all products. A comprehensive range of solutions are available for 10 to 100,000 users.

Data Infrastructure - Optivor delivers advanced network engineering services to local and global organizations.
 
Wireless Networks - Optivor offers expert design, deployment, and support for sophisticated wireless networks.
 
IT Solutions - Optivor provides ongoing advanced IT solutions to Federal and commercial clients.
 
Convergence – Optivor’s technical staff is uniquely qualified to design, deploy and support complex telecommunications solutions for the enterprise.
 
At Optivor, we are committed to serving our customers with experienced and dependable service. We maintain a Network Operations Center (NOC) to handle 24 hour support for our clients. Our guaranteed response times ensure that problems are handled promptly to keep your organization running smoothly. We guarantee response to emergency situations within 2 hours and 88% are responded to within minutes.
 

Optivor has a Customer Support Center (CSC) complete with world-class labs and product inventories to support our Service Guarantee.

 

Opti-Trak

Opti-Trak
Optivor has implemented innovative enterprise software to accounting, order management, trouble-ticketing, service order status, and inventory management and account status. Opti-Trak is a web portal that gives our clients access to advanced support resources. In addition to sophisticated and convenient Web-based support, we also think it’s important to provide live, certified representatives at all levels and all phases of the client experience –

something very few solution providers do.
Optivor’s Opti-Trak software has enhanced with a recent release of software: Opti-Trak 3.0, a state-of-the-art customer support resource.

 

Opti-Train

We believe that technology should be leveraged to optimize enterprise operations and that proper training plays a key role in embracing technology. That’s why we have a training program for every solution we represent. Optivor’s goal is to make sure our customers are self-sufficient and know how to seamlessly work with their new solution. We offer standard training solutions, as well as customized training packages for an additional fee.

 

Opti-Guard

Optivor helps you run your business as smoothly, effectively, and cost efficient as possible with comprehensive data, voice, converged and contact center solutions for mission critical business communications systems. Every business is different and the needs of our customers are unique. Optivor offers a wide range of planning, design, implementation, management and support services, as well as standard and enhanced service plans for global site support.

 

Opti-Net

Optivor maintains relationships across North America to support remote operations. Currently we have clients in 88 countries. If you are considering telecom services in a new region, please inquire about our global capabilities. Optivor’s ability to execute is divided into two categories; Continental United States (CONUS) and Outside Continental United States (OCONUS). For information regarding OCONUS, please call us. The following chart depicts Optivor’s service network (Opti-Net) for CONUS:

 

Opti-Net CONUS Coverage Area 

 

Our Facilities

Optivor has state-of-the-art technical support facilities in Maryland, USA. We offer our laboratory as a resource to our clients. Customers can learn and attempt technical procedures in a “non-production” environment, mitigating risk to production-oriented solutions. This is just one value-added service that Optivor offers to our clients. Optivor’s lab has been acknowledged as one of the best Enterprise IT laboratories in the country.

Optivor’s Network Operations Center (NOC) supports remote monitoring and management for PBX, Voice Mail, and other IT solutions (where applicable).

 

The NOC supports a 7x24x365, fully redundant support organization that currently provides remote monitoring/management services. The entire facility is equipped with state-of-the-art technology and multiple backup power sources.
 
Optivor also maintains inventories for our clients. We house world-class products, and we have access to additional inventories through our global supply-chain. Our clients have global access to the finest service and support anywhere.