Services

There’s always someone here to help, even at 2 am.

Optivor offers a wide array of services. Our technical staff averages more technical certifications than most everyone in the IT industry. Our responsiveness far exceeds customer expectations and industry averages. Optivor’s exceptional customer satisfaction and customer loyalty levels underscore our commitment to quality.

Optivor is a full service, one stop IT solutions provider. We have the people and processes to support diverse IT initiatives, with services specifically tailored to individual market verticals. For more details, contact us or request a quote today.

Unified Communications

Optivor is a leader in providing unified communications solutions through our partnerships with world-class manufacturers. We have the expertise to provide a comprehensive unified communications strategy and architecture including voice, presence, instant messaging, and mobile integration for small business to large scale enterprise applications.

Data Networking

Wireless networks, routing, and switching are all part of Optivor’s portfolio of networking services. We enable businesses and government agencies to increase network speed and reliability. Contact us for more details on how we can help manage and secure your network.

Mobility

Contact Optivor for more information on our full suite of mobile applications to enable cost savings and security for BYOD and mobile users.

Video

Reduce costs, improve productivity, and enhance relationships. Optivor’s video teleconferencing experts can help you virtually connect with reliable video infrastructure, endpoints, and collaboration tools.

Cloud

Cloud solutions are quickly gaining momentum as businesses and government agencies discover the advantages of this new model of enterprise IT services. Call us for more details about Optivor’s cloud solutions. 

Managed Services

Optivor provides support to a variety of customers in the public and private sectors. We specialize in remote management and provide around the clock IT service solutions including 24x7x365 support.

Professional Services

Optivor’s highly trained consultants provide expert design, implementation, and post-implementation support strategies for a wide range of enterprise IT solutions.

 

At Optivor, we are committed to serving our customers with experienced and dependable service. We maintain a Network Operations Center (NOC) to handle 24 hour support for our clients. Our guaranteed response times ensure that problems are handled promptly to keep your organization running smoothly. We guarantee response to emergency situations within 2 hours and 88% are responded to within minutes.

Optivor has a Customer Support Center (CSC) complete with world-class labs and product inventories to support our Service Guarantee.
 

Opti-Trak

Optivor has implemented innovative enterprise software to accounting, order management, trouble-ticketing, service order status, and inventory management and account status. Opti-Trak is a web portal that gives our clients access to advanced support resources. In addition to sophisticated and convenient Web-based support, we provide live, certified representatives at all levels and all phases of the client experience – something very few solution providers do.
 Optivor’s Opti-Trak software was enhanced with a recent software update: Opti-Trak 3.0, a state-of-the-art customer support resource.
 

Opti-Train

We believe that technology should be leveraged to optimize enterprise operations and that proper training plays a key role in embracing technology. That’s why we have a training program for every solution we represent. Optivor’s goal is to make sure our customers are self-sufficient and know how to seamlessly work with their new solution. We offer standard training solutions, as well as customized training packages for an additional fee.
 

Opti-Guard

Optivor helps you run your business smoothly, effectively, and cost efficiently with comprehensive data, voice, converged, and contact center solutions for mission critical business communications systems. Every business is different and the needs of each customer is unique. Optivor offers a wide range of planning, design, implementation, management, and support services, as well as standard and enhanced service plans for global site support.
 

Opti-RAM

Optivor is the trusted partner to organizations requiring Remote Access Management. We offer Opti-RAM to customers looking to:

  • Increase security. Limiting physical access.
  • Operational efficiency. No need to send personnel to the site; with Opti-RAM, problems can be fixed from an operator’s screen. Faster problem resolution.
  • Reduce costs. Opti-RAM reduces the need to dispatch technical personnel, resulting in reduced operating costs. One of the major causes of cooling inefficiency is personnel entering/leaving temperature-controlled rooms. With Opti-RAM, rooms are sealed tight, and lights can be turned off.

Opti-RAM is an inexpensive service to provide higher customer uptime and satisfaction.

 

Opti-Net

Optivor maintains relationships across North America to support remote operations. Currently we have clients in 88 countries. If you are considering telecom services in a new region, please inquire about our global capabilities. Optivor’s ability to execute is divided into two categories; Continental United States (CONUS) and Outside Continental United States (OCONUS). For information regarding OCONUS, please call us. The following chart depicts Optivor’s service network (Opti-Net) for CONUS:
 
Opti-Net CONUS Coverage Area 
 

Our Facilities

Optivor has state-of-the-art technical support facilities in Maryland, USA. We offer our laboratory as a resource to our clients. Customers can learn and attempt technical procedures in a “non-production” environment, mitigating risk to production-oriented solutions. This is just one value-added service that Optivor offers to our clients. Optivor’s lab has been acknowledged as one of the best Enterprise IT laboratories in the country.

Optivor’s Network Operations Center (NOC) supports remote monitoring and management for PBX, Voice Mail, Data Networks, and other IT solutions (where applicable).

 
The NOC supports a 7x24x365, fully redundant support organization that currently provides remote monitoring/management services. The entire facility is equipped with state-of-the-art technology and multiple backup power sources.
 
Optivor also maintains inventories for our clients. We house world-class products, and we have access to additional inventories through our global supply-chain. Our clients have global access to the finest service and support anywhere.